Thermawood-USA Return Policy

We accept returns on both defective and non-defective products.
Exchanges are also accepted.

Return Window:
Products may be returned within 30 days of delivery.

Product Condition:
Items must be new, unused, and in their original condition.

How to Start a Return:
Email us at support@thermawood-usa.com with your order number.
We will provide the return address and shipping instructions.

Return Shipping:
Return shipping costs are the customer’s responsibility.

Restocking Fees:
No restocking fees.

Refund Processing Time:
Refunds are issued within 7 days after we receive the returned product.